Contact Us

Contacting Sloty directly

If your message concerns a specific account, a deposit that has not arrived, a withdrawal that is taking too long, or any other issue tied to your player account, send it to the operator’s own support team rather than to us. We cannot log into your account, see your transaction history, or change anything on the operator’s side, so routing those queries to us only adds a step. The operator is the only party that can investigate, correct, or act on account-level matters, and they will ask you for verification details that we do not hold.

Questions we can handle

Our editorial team can answer questions about the review itself, the bonus terms we summarise, the game selection we list, and the general impression we formed during testing. We can also clarify how we reached a particular rating or why a specific feature was highlighted. What we cannot do is interpret the operator’s current terms on your behalf, confirm whether a promotion is still live, or make any commitment about how the casino will treat your individual case. Those answers have to come from Sloty’s support, because they have the live systems and the authority.

Corrections and outdated details

When you spot a bonus that has changed, a game that has disappeared from the lobby, a wagering requirement that no longer matches, or any other detail that looks stale, tell us and we will check it against the operator’s current pages. We treat corrections seriously and update the relevant section as soon as we have verified the new information. For us to act quickly, give the page name or section you are referring to and, where possible, what the operator’s page currently states. We cannot reword the operator’s terms or make a judgement call about how a rule applies to you, but we will fix factual errors and note where our own wording was misleading.

If you have already contacted Sloty’s support and received an answer you believe contradicts what we have published, forward the relevant part of that reply to us. We will compare it with our notes and, where the operator has changed their practice, we will adjust the review accordingly. We will not publish your name, your username, or the content of your correspondence with the operator unless you explicitly ask us to.

What to expect after you write

Once your message reaches us, it is read by a person rather than an automated filter. We aim to respond within a reasonable time, and we will prioritise factual corrections over general enquiries. If your message is about account access, a blocked withdrawal, or a dispute with the operator, we will point you back to Sloty’s support and, where relevant, remind you about the self-exclusion tools and responsible-gambling resources that the operator provides. We will not chase the operator on your behalf, and we will not act as a mediator between you and the casino.

Keep in mind that we are an independent review site, not a customer-service arm of Sloty. Nothing you send us creates a legal relationship with the operator, and we cannot extend deadlines, waive wagering requirements, or reverse a refused payout. What we can offer is a straight answer about what we have published and a willingness to correct the record when we have got something wrong.